From pet urine and odours to coffee, tea, red wine, food, vomit and everyday drink spills, we use a careful inspection and treatment process to improve the appearance of the affected area without causing unnecessary damage to the fabric or carpet pile. Some stains can be removed completely, while older or chemically changed stains may only lighten. We always give honest advice, use safe treatment methods, and focus on getting the best possible stain removal result for your carpet or upholstery.
Our Carpet and Upholstery Stain Removal Process
Inspection and stain identification
The first step is understanding what caused the stain and how long it has been there. We inspect the affected area, ask the right questions, and look at colour, smell, fibre type and previous cleaning attempts. This helps us choose the safest and most effective approach.
Fibre and colour safety check
Not every carpet or upholstery fabric reacts the same way. Wool carpets, delicate rugs and some upholstery materials need extra care. We check the pile, fibre and dye stability before using stain removal products, helping reduce the risk of colour loss or fibre damage.
Targeted stain treatment
Different stains need different products and methods. Pet urine, tannin stains, food spills and oily marks all behave differently. We use stain-specific treatment rather than a one-size-fits-all approach, with the goal of improving the stain safely and efficiently.
Hot water extraction where needed
When suitable, we use hot water extraction to help flush out loosened residue from deep within the carpet pile or upholstery fibres. This can improve the final result and also help reduce odours left behind by spills or accidents.